Medical Professional Network
QA for a SaaS platform connecting medical professionals with pharmaceutical research opportunities, handling sensitive health data and regulatory compliance. Doctors used the platform to find and participate in clinical trials, while pharmaceutical companies used it to recruit qualified participants and manage study logistics. QA was essential because the matching algorithm directly influenced which doctors saw which trials, and any data handling error could violate HIPAA and expose the company to significant legal penalties.
PHI & HIPAA Compliance
Every feature handled protected health information requiring strict HIPAA compliance. Any data leak would have severe legal consequences.
Matching Algorithm Accuracy
Complex algorithms connected doctors with clinical trials based on specialty, location, and eligibility. Rankings needed to be accurate and explainable.
Search Performance
Over 50,000 professional profiles indexed with dozens of filterable attributes. Performance had to stay fast with complex multi-criteria queries.
Dual Regulatory Compliance
International expansion required handling GDPR requirements alongside HIPAA โ two different regulatory frameworks for the same data.
Tools Used
How We Tested This Project
Security-First Assessment
We began with a focused security review of every endpoint that handled PHI. We tested for data exposure in API responses, browser caching of sensitive data, and unauthorized access through permission escalation. This produced a prioritized list of 23 vulnerabilities.
Matching Algorithm Validation
Worked with the client data science team to build a test dataset of doctors and trials with known correct matches. We ran the algorithm against this dataset and flagged any mismatches, false positives, or ranking anomalies for investigation.
Compliance Documentation
Built a comprehensive test evidence package mapping each HIPAA and SOC 2 requirement to specific test results. This included screenshots, API response logs, and encryption verification reports that the client used directly in their audit submission.
Performance and Search Testing
Load tested the search system with realistic query patterns to verify response times stayed under 2 seconds even with complex multi-criteria filters. We identified and reported an N+1 query issue that was causing search slowdowns for users with large result sets.
What We Tested
Results & Business Impact
SOC 2 First-Pass Audit
Passed SOC 2 Type II audit on the first attempt. Auditors specifically noted the thoroughness of access logging and data isolation.
23 Vulns Resolved
All 23 security vulnerabilities identified and resolved before launch, including two critical PHI exposure issues.
$2M Contracted Revenue
15 pharmaceutical partners onboarded in Q1 post-launch, generating $2M in contracted revenue.
2x Doctor Signups
Doctor signup rates doubled after the platform earned a HIPAA compliance badge substantiated by our testing.
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